SEP uses Teamviewer - a helpful and easy to use remote support tool.
This software is safe, secure, efficient and firewall friendly requiring no port mapping or need to modify the network infrastructure. The service is 100% client permission based. As long as you have a working connection to the Internet, SEP Support can provide on-site support, in real-time.
How it works:
- Download the Teamviewer Software
- Execute Teamviewer
- Provide shown ID and password to your SEP support staff to allow a remote session on your computer.